Refund PolicyEffective Date: [February 6th 2025]

At [Peak Power Institute, we are committed to providing high-quality educational experiences for our students. We understand that sometimes circumstances may change, and you might need to request a refund. This Refund Policy outlines the conditions we offer refunds for our courses and educational services.

1. Eligibility for Refunds

Refunds will be considered for the following situations:

a. Course Cancellation by Us:

If we cancel a course or educational program before it starts, we will offer a full refund of any fees paid.

b. Refund Request Within the Cooling-Off Period:

For most courses, students are eligible for a full refund if they request it within [X] days of the course start date. The "cooling-off period" is [insert the number of days, typically 7-14 days] after enrollment. If you are unsatisfied with the course during this period, you may request a full refund.

c. Medical or Personal Emergencies:

If you experience a medical or personal emergency that prevents you from completing the course, please contact us immediately. We may offer partial refunds or course deferrals based on the nature of the situation and documentation provided.

2. Non-Refundable Fees

The following fees are non-refundable:

Registration or administrative fees.Any fees for materials, textbooks, or other supplementary products shipped or accessed.Any courses or programs already completed or attended, even if they fall outside the cooling-off period.Subscription or membership-based services once access has been granted.

3. Refund Process

You must submit a formal request to us within the applicable time frame to request a refund. Please follow these steps:

Contact Us:Email our support team [email protected] your request.Provide Details:Include the course name, your order number (if applicable), and the reason for your refund request.Approval:Once we receive your request, we will review it and notify you of the status. If approved, your refund will be processed within [X] business days.

4. Partial Refunds

We may offer a partial refund, such as when a course has already begun or you have accessed some of the course content. We will make this decision on a case-by-case basis and at our discretion.

5. Refund Method

Refunds will typically be issued in the original form of payment. If that’s not possible, we will contact you to arrange an alternative method for the refund.

6. Transfer or Deferral Options

If you're unable to attend the course due to unforeseen circumstances, you may request to transfer your enrollment to another course or defer your participation. Please contact us directly to discuss available options.

7. Special Cases

We understand that this policy may not cover some situations. If you are in an exceptional circumstance that doesn’t align with our standard refund terms, please contact our support team. We will assess the situation on a case-by-case basis and work to find an equitable resolution.

8. Contact Us

For any questions or concerns regarding this Refund Policy or to initiate a refund request, please contact us at:

Peak Power Institute, Inc.

406 Main Street, Suite 2

Email:

[email protected]

Phone: 646-541-1172